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At Goon Operational Group we take pride in our product, but also understand even the greatest things don't last forever and sometimes... sh*t happens. Hence, the Goon Guarantee. This Guarantee is here to provide you peace of mind knowing that if you f*cked up your shirt/hoodie at the range, or the design fades too much... you can get a new one! Guaranteed.
HERE IS WHAT WE NEED FROM YOU:
1. Find your order number
2. Print out our Goon Guarantee (download at the bottom of this page)
3. Mail us your Goon Guaranteed item (Make sure you get a tracking number!)
HERE IS WHERE TO SEND IT:
Goon Operational Group
ATTN: Goon Guarantee
PO BOX 677
New Plymouth, ID 83655
“I ordered the wrong size, can I get the right size?”
Just send your unworn/unwashed item back to us, with the form below, and let us know what size you need. We've got you covered.
"I wrecked my shirt at the range!"
Looks like you're training hard and deserve a new one! Fill out the form below, ship the shirt back to us and we will replace it with any available design you want, in the same size.
“I can’t find my shirt on your website anymore, can I still get it?”
We will do our best to get you the same shirt. In case we don’t have it, we will exchange it for a GOG shirt of your choice of equal or lesser value!
“My shirt was lost/stolen, can I still Goon Guarantee it?”
Unfortunately, we do need the item sent back to us to honor the Goon Guarantee.
“Can I just get a refund?”
All sales are final, but we would be happy to switch out your un-worn, un-washed GOG product for a similar product of equal or lesser value. This EXLCUDES custom holsters, or used gear.
“Will you send me a return label to send my Goon Guarantee to you?”
You will need to cover the shipping when sending your Goon Guaranteed shirt. We will cover the shipping when we send your new shirt.
“How long does it take to process my Goon Guarantee?”
Once we receive your Goon Guarantee shirt, we will process the swap within 3 business days.
“How will I know you received my Goon Guarantee?”
When sending us your package, make sure you get a tracking number. This will be the number one way to make sure we receive it. Goon Operational Group is not responsible for items that are lost in transit back to us. Once we receive your Goon Guarantee you will hear from our team within 3 business days.
“I got/bought my GOG shirt from a friend, can I still do a Goon Guarantee?”
All we need is an order number and name of purchaser, if you can get us that info then we can Goon Guarantee it.
SHIPPING INFO: All merchandise ships in 3-5 business days unless otherwise specified in product description. Holsters are custom made and ship in 7-14 business days from order date.
Don't see your question up here? Email us! We would be happy to help anyway we can.